AirMagnet Inc. delivers world-class customer support and training services for all its products. Experienced Technical Specialists are available to assist users in the installation, configuration, general troubleshooting and use of AirMagnet products.
The AirMagnet Academy offers several courses that teach customers how to use AirMagnet's innovative solutions to plan and deploy more secure, better performing wireless LANs. After completing these classes, students are fully prepared for real-world wireless LAN management, earning a course certificate from AirMagnet.
- Call 877-MAGNET5 (624-6385) or 408-400-0200 (Mondays through Fridays 6AM to 6PM Pacific Time except for selected US holidays)
- Submit a support request.
- Send email to support@AirMagnet.com. Support is available during business hours.
The AirMagnet Knowledgebase search allows customers to find AirMagnet product information, minimum specification requirements, FAQs and tips on how to solve real-world problems using AirMagnet products.
Access the AirMagnet Knowledgebase »
AirMagnet bundles 1 year of technical support, software maintenance/upgrade, and hardware support and maintenance (if applicable) with all products. Support must be renewed annually to continue to receive these benefits.
AirMagnet strives to constantly improve its products and systems. Supported customers can access current versions of all licensed software products, including updates when available and technical documents on the secured customer portion of the AirMagnet website.
Access to MyAirMagnet requires registration and valid customer information.
In order to assign resources appropriately with AirMagnet Customer Support, each open ticket is assigned a severity rating. Higher priority tickets are addressed first, so that customers with urgent problems are assisted first.
Some AirMagnet products include hardware elements. These have limited support and repair options.
The AirMagnet End User License Agreement (EULA) allows the end-user to operate a full version of the AirMagnet Software on a single computer at a time, for use only with the MAC address of the wireless adapter or Ethernet adapter, as registered with AirMagnet. Specific situations, such as loss or damage to the registered wireless adapter, may warrant a request, by the end-user, to change the registered, licensed MAC address.
